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This Refund & Cancellation Policy sets out the conditions under which customers may request refunds or reschedule appointments.
Refunds will only be issued for cancellations made at least 12 hours before the scheduled appointment
No refunds will be issued for missed appointments (“no-shows”) or late cancellations
Refunds will not be issued for partially completed treatments
Submit your request online via the “Contact Us” page on our website
Alternatively, call our reception desk
Provide your booking reference and proof of payment
Refund requests will be reviewed within seven (7) business days
Approved refunds will be issued using the original payment method unless otherwise agreed
Rescheduling requests are subject to therapist and room availability
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